Koala UI

Five things need you, led by a blocked checkout fix

Good morning, Mara. Since 18:00 yesterday, against Thursday's same hours. Updated 08:52.

Summary

Agents closed 412 tasks, 94% handled alone1. Billing recovered $12,340, and Ops rolled back checkout at 3.1% errors, fix in review2. Start with a blocked checkout fix3.

Tasks done
+14%
412
361 on Thursday
Handled alone
+2 pts
94%
388 of 412 tasks
Waiting on you
+2 vs Thursday
5
Oldest held since 23:14
Agent spend
-6%
$18.40
About 31 h saved

Needs you

  • Pull request Makes changes
    Rolled back
    Deploy d-8812 at 02:24
    Errors
    0.4% to 3.1% after 02:10
    Checks
    14 of 14 passed
  • Refund Moves money
    $4,800.00
    Customer
    Globex Corp
    Charged
    Twice on 2 November
    Limit
    $1,000 for Billing alone
  • Draft reply Leaves workspace
    To
    legal@initech.co
    Subject
    DPA clause 9.4, sub-processors

    We will tell you 30 days before adding a sub-processor. You may object in writing within that period.

  • Offers Moves money
    Northwind
    Team annual, 20% off for 3 months
    Umbrella
    Team annual, 20% off for 3 months
    Soylent
    Team annual, 20% off for 3 months
  • Transactions Moves money
    $310.00
    Card payout, 4 Nov, no invoice
    $86.00
    Bank debit, 5 Nov, no invoice
    Finance's guess
    Inconclusive
    Book both as

Suggestions

  • Evidence Makes changes
    Tickets
    19 since Monday
    Top question
    Does my annual plan change now?
    Covered by
    No article yet
  • Evidence Moves money
    Approved
    64 of 64 under $2,500
    Reversed
    None in 90 days
    Median refund
    $640
  • Evidence Makes changes
    Replies
    48 this week
    Variation
    Same text each time
    Saves
    About 2 h a week

Handled overnight

  • Support
    Median first reply 2 min, 9 sent to tier 2
    286alone9handed off
  • Billing
    $12,340 recovered from 41 failed payments
    41alone1handed off
  • Finance2 inconclusive
    1,204 transactions reconciled, 2 open
    26alone10handed off
  • Sales
    18 leads qualified, 6 demos booked
    24alone3handed off
  • Ops
    Deploy d-8812 rolled back, 3 packages patched
    7alone1handed off
  • Docs
    4 help articles updated from tickets
    4alone0handed off