Koala UIA steady night, one rollback
Thursday 18:00 to 09:00, against Thursday's same hours. Written at 08:52, 8 min ago.
Tasks per hour
Handled by agentsHanded to peopleFailed or rolled back
| label | Handled by agents | Handed to people | Failed or rolled back |
|---|---|---|---|
| 18:00 | 53 | 3 | 0 |
| 19:00 | 45 | 3 | 0 |
| 20:00 | 36 | 2 | 0 |
| 21:00 | 28 | 2 | 0 |
| 22:00 | 23 | 1 | 0 |
| 23:00 | 16 | 1 | 1 |
| 00:00 | 14 | 0 | 0 |
| 01:00 | 11 | 1 | 0 |
| 02:00 | 13 | 2 | 1 |
| 03:00 | 10 | 0 | 0 |
| 04:00 | 10 | 0 | 0 |
| 05:00 | 13 | 1 | 0 |
| 06:00 | 21 | 2 | 1 |
| 07:00 | 39 | 3 | 0 |
| 08:00 | 53 | 3 | 0 |
Recap
- Agents handled 388 of 412 tasks alone, 94% against 92% on Thursday1.
- Support replied first in a median 2 min and handed 9 tickets to tier 22.
- At 02:10 deploy d-8812 lifted checkout errors to 3.1%; rolled back at 02:24, the fix is in review3.
- The catchFinance matched 1,204 transactions, but 2 are inconclusive and need a person4.
Anomalies
- Checkout error spike rolled backErrors went from 0.4% to 3.1% after d-8812. The fix waits on review.Mitigated, fix in review14 error tracesOps agent
- Cancellations tripled on annual Team plans3 requests against 1 on an average night, all citing the October price change.Investigating3 requestsSales agent
- 2 unmatched transactions$310 and $86 fit no invoice, payout or refund. Finance stopped short of a guess.Inconclusive2 transactionsFinance agent
Outcomes
Handled alone
+2 pts94%
388 of 412 tasks
Escalation rate
-2.2 pts5.8%
24 handed to people
First reply
-1 min2 min
Median, 295 tickets
Failed runs
+13
1 rollback, 2 retries
Spend
-6%$18.40
About 31 h saved